Troubleshoot Device — Smart Thermostat

  1. Make sure the thermostat is turned on.
  2. Press the Reset button inside the middle ventilation slot on the bottom of the unit.
  3. Press and hold the Mode button for 5 seconds until the menu is displayed (the word Clock should be flashing).
  4. Advance through the menu using the slider-ring until Pair is displayed.
  5. Press Mode and Will Pair will appear.
  6. Press Mode again and it will show Pairing and start a 10 minute discovery mode countdown.
  7. Once detected, Identifying will be displayed on the thermostat screen.
  8. Once your Smart Thermostat is identified by your system and pairing is successfully completed, a Thermostat icon with a green check will appear in the app.
  9. Install the Smart Thermostat following the manufacturer’s installation guide.

To forget device

    (This removes your device permanently from your device list)
  1. Tap Forget Device
  2. And then tap Forget Device again to confirm

To try pairing again later

    (This leaves your device in an error state on your Home page)
  1. Tap Forget Device
  2. And then tap Later